Software Support Engineer

Remote
- Kraków, Rzeszów, Kielce, Małopolskie, Poland
IT

Job description

We are #VLteam - tech enthusiasts constantly striving for growth. The team is our foundation, that's why we care the most about the friendly atmosphere, a lot of self-development opportunities and good working conditions. Trust and autonomy are two essential qualities that drive our performance. We simply believe in the idea of “measuring outcomes, not hours”. Join us & see for yourself!

Job requirements

Software Support Engineer (Senior)

Required skills:

Supporting JVM-based apps - ADVANCED

Problem-solving - ADVANCED

Developer support - ADVANCED

Communication skills - ADVANCED

English - ADVANCED

OS administration skills - REGULAR

IntelliJ IDEA / PyCharm / WebStorm - REGULAR

Docker/WSL - REGULAR

Version Control Systems - REGULAR

What we expect in general:

Solid technical IT background. It may be a mixture of the following areas in different depths
OS administration skills: understanding of network protocols (TCP/IP, DNS, OSI model); Linux, Windows, macOS architecture and administration: startup scripts, network, performance monitoring, technical troubleshooting
Software development skills: JVM-languages are preferable (Java, Kotlin, Scala)
Technical troubleshooting skills
At least 3 years experience in support or QA roles
Experience in supporting JVM-based applications: reading logs, CPU/Memory snapshots
Familiarity with IntelliJ IDEA, PyCharm, WebStorm, or other IDEs
Interest in customers’ communications and desire to advance in this area
Interest in solving complex issues and even use creative approach to troubleshoot non-obvious technical problems
To not be afraid of possible challenging communications with customer, be kind and have an honest desire to help
Understanding of Version Control Systems
Understanding the virtualization like Docker, WSL etc.
Good command of English (at least B2/C1)

Full job description ➡ https://careers.virtuslab.com/job-offer/software-support-engineer-senior/

Software Support Engineer (Regular)

Required skills:

Problem-solving - ADVANCED

Developer support - ADVANCED

Communication skills - ADVANCED

English - ADVANCED

Supporting JVM-based apps - REGULAR

Version Control Systems - REGULAR

OS administration skills - BASIC

IntelliJ IDEA / PyCharm / WebStorm - BASIC

Docker/WSL - BASIC

What we expect in general:

Good technical IT background. It may be a mixture or combination of the following areas in different depths
OS administration skills: understanding of network protocols (TCP/IP, DNS, OSI model); Linux, Windows, macOS architecture and administration: startup scripts, network, performance monitoring, technical troubleshooting
Software development skills: JVM-languages are preferable (Java, Kotlin, Scala)
Technical troubleshooting skills
Experience in support or QA roles
Understanding of what Integrated Development Environment is and professional interest in this field OR Familiarity with IntelliJ IDEA, PyCharm, WebStorm, or other IDEs
Understanding of Cloud systems technologies (Kubernetes, Terraform, YAML and Clouds subsystems) and Development Environments technologies (Docker, Dev Containers, SSH and IDE Run Targets.)
Experience working with Version Control systems: Git, Mercurial, Subversion
Interest in customers’ communications and desire to advance in this area
To not be afraid of possible challenging communications with customer, be kind and have an honest desire to help
Good command of English (at least B2/C1)

Full job description ➡ https://careers.virtuslab.com/job-offer/software-support-engineer-regular/

Seems lots of expectations, huh? Don’t worry! You don’t have to meet all the requirements. What matter the most is your passion and willingness to develop. Apply and find out!

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Current recruitment process: For the purpose of recruitment, I hereby give consent as per art. 6.1.a of the GDPR to processing of my personal data (other than that listed in art. 22 [1] § 1 Labour Code) by Virtus Lab Sp. z o. o. (as Co-Controller for a full list of joint controllers, see Privacy Policy) with its headquarters at 23 Zofii Nałkowskiej Street, Rzeszów, 35-211. At the same time I accept the Privacy Policy of the Data Controller. I acknowledge that my personal data will be kept for the duration of the recruitment process and as regards any potential claims, for the period of 36 months maximum, and that I have the right to access this data or have it rectified or deleted on demand. This consent can be withdrawn at any time, but this withdrawal does not make the previous processing illegal*.

Future recruitment processes: I hereby give consent as per art. 6.1.a of the GDPR to the processing of my personal data by Virtus Lab Sp. z o. o. (as Co-Controller for a full list of joint controllers, see Privacy Policy) with its headquarters at 23 Zofii Nałkowskiej Street, Rzeszów, 35-211, in order to use this data in future recruitment processes. I hereby agree to possible storage of my personal data for this purpose in Virtus Lab’s database for a period of 36 months maximum. At the same time I accept the Privacy Policy of the Data Controller. I acknowledge that I have the right to access this data or have it rectified or deleted on demand. This consent can be withdrawn at any point, but this does not make the previous processing illegal*.

Software Support Engineer

Job description

Job requirements

Software Support Engineer (Senior)

What we expect in general:

Software Support Engineer (Regular)

What we expect in general:

All done!